Privacy Policy
Last updated: 27 August 2026
Green Flag Property respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains the kinds of personal information we may collect, how we collect and use it, the service providers we may use, and how you can contact us about your information.
Where the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we intend to manage personal information consistently with those requirements.
1. Information we may collect
Depending on how you interact with Green Flag Property, we may collect information including:
- your name;
- email address;
- telephone number;
- company or business details;
- location or general area;
- information submitted through website forms;
- information provided when booking a consultation;
- information provided when purchasing a product or service;
- information you voluntarily provide about your property goals, preferences, circumstances or plans;
- records of communications between you and Green Flag Property;
- website usage information that may be collected through cookies, analytics or similar technologies where those tools are enabled; and
- transaction and subscription information relating to purchases made through our website.
We generally do not require sensitive personal information unless it is reasonably necessary for a particular service and is provided or collected lawfully.
2. How we collect personal information
We may collect personal information when you:
- complete a form on our website;
- request a free resource;
- subscribe to Green Flag Property communications;
- purchase a digital product or subscription;
- book a consultation or Property Roadmap session;
- contact us by email, phone, social media or another channel;
- participate in a survey, enquiry or conversation with us; or
- otherwise provide information directly to Green Flag Property.
In some circumstances, information may also be received from referral partners, publicly available sources or other third parties where it is lawful and appropriate to do so.
3. Why we collect and use personal information
We may use personal information to:
- provide requested books, guides, reports and other resources;
- operate the Green Flag Property website and services;
- respond to enquiries;
- manage consultations and bookings;
- process purchases and subscriptions;
- provide access to purchased products and member resources;
- administer Green Flag Market Radar™ membership;
- provide customer service and support;
- send educational information and market updates;
- send marketing communications where we have the appropriate consent or other lawful basis to do so;
- improve our products, website, communications and services;
- maintain business and transaction records;
- protect against misuse, fraud or unauthorised access; and
- meet legal, regulatory or accounting obligations.
4. Email and marketing communications
If you request a Green Flag Property resource, subscribe to our communications, purchase a product, or otherwise consent to receive communications from us, we may send you related educational, informational and marketing emails.
Marketing emails will include an unsubscribe option where required. You may unsubscribe from marketing communications at any time using the unsubscribe link contained in the email.
Unsubscribing from marketing emails does not automatically cancel a paid subscription such as Green Flag Market Radar™.
Paid subscriptions must be cancelled separately using the membership or billing management process provided to members.
5. Payments and subscriptions
Payments and subscription billing may be processed by Stripe.
Green Flag Property does not generally receive or store your full payment card details. Payment information is handled by Stripe in accordance with its own privacy and security practices.
We may receive information from Stripe such as:
- your name;
- email address;
- customer identifier;
- payment status;
- subscription status;
- product purchased;
- billing dates; and
- other transaction information needed to administer your purchase.
6. Service providers
We may use third-party service providers to operate Green Flag Property. These may include:
- Netlify — website hosting and website infrastructure;
- Brevo — customer contact management, email delivery and marketing automation;
- Stripe — payment processing, subscription billing and customer billing management;
- Calendly — consultation and appointment scheduling;
- website analytics or performance providers where those services are enabled; and
- other professional, technology or administrative providers required to operate the business.
These providers may process personal information on our behalf in accordance with their own privacy policies and applicable laws.
7. Overseas processing
Some of the technology providers used by Green Flag Property may operate servers, infrastructure or support services outside Australia.
As a result, personal information may in some circumstances be processed or stored in countries outside Australia.
The countries involved may vary depending on the infrastructure and service providers being used at the time.
8. Cookies and website information
Our website may use cookies or similar technologies to help operate the website, understand website usage, improve performance and measure the effectiveness of marketing activities.
Depending on the tools enabled on the website, this information may include:
- IP address;
- browser or device information;
- pages visited;
- time and date of visits;
- referring website or source; and
- general website interaction information.
You may be able to manage cookies using your browser settings.
9. How we hold and protect information
Personal information may be held electronically through our website, customer relationship management systems, email systems, payment providers, booking systems and other business technology.
We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Accessing or correcting your information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before providing access or making certain changes.
11. Complaints
If you have a concern or complaint about how Green Flag Property has handled your personal information, please contact us using the details below.
We will review the matter and aim to respond within a reasonable period.
If the Australian Privacy Act applies and you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner.
12. Links to third-party websites
Our website and emails may contain links to third-party websites or services.
Green Flag Property is not responsible for the privacy practices of third-party websites. You should review the privacy policy of the relevant third party before providing personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on this page with the most recent update date.
14. Contact Green Flag Property
Questions, access requests, correction requests or privacy complaints can be directed to:
Green Flag Property
ABN: 71 121 128 143
Australia
Email:
allan@greenflagproperty.com.au